Care at home is also referred to as homecare or domiciliary care. It is a term for the support provided in the home by Care Workers who assist someone with their daily life. Supporting people to remain at home helps them maintain personal independence, as well as contact with friends, family and the local community. Care at home can be flexible, for instance, initially you may only require an hour a week, perhaps later you will increase that to several hours a day, or night duties. You may choose to use the service just for a short while, from time to time or for the long term.
Steady Care Services leaves no stone unturned when recruiting our staff. It is vitally important to us that we recruit people with a genuine caring nature, that are honest and trustworthy with the right skills and experience to make excellent care workers. We also conduct values-based interviews with every candidate, before taking up both professional and character references. Before starting work, all staff are subject to a DBS check, previously known as a CRB or police check.
All Steady Care Services care workers undertake initial and ongoing training to make sure they are competent to provide care at home. We observe our care workers providing care, we follow up and investigate any incidents or issues that are reported, and we regularly meet with care workers to discuss their performance.
If ever you do not feel comfortable or entirely satisfied with a care worker, you simply need to call the office to let us know that you would prefer that they do not visit again. We will explore this further with you so that we can understand the problem and provide feedback to the care worker.
Yes, Steady Care Services is registered with the https://www.cqc.org.uk/provider/1-4499133593 – click the link to read about our registration and our most recent inspection report. https://www.cqc.org.uk/location/1-4516860887
Yes, our office hours are Monday to Friday 9am to 5pm. Outside of these hours our office team operates an emergency on-call service for use by the existing service users and care workers only.
Yes, we provide care 365 days a year, 24 hours a day – although higher rates of charge do apply for weekends and Bank Holidays.
If your regular Care Worker is sick or on holiday, we will aim to supply an alternative care worker who has visited you before and already knows you. Before sending a new care worker we will contact you to advise that someone new is visiting and to tell you a little about them.
Yes – our service user’s needs change all the time. We work closely with service user’s and their families to provide the right care – this might mean changing duty times, increasing or decreasing the amount of care required
We aim to establish a small team of regular care workers visiting you. We try to avoid having just one care worker assigned to a particular service user since that makes it hard to provide cover should that care worker fall ill or go on holiday; however, we do try to keep the number of your care workers to an absolute minimum – it is important to us that our care workers get to know you well.
Yes of course – we have many care workers who are willing to support service users at night, either for a waking duty where they stay up with the service user or they can sleep in a separate room and be available for you to call upon if needed.
Yes, our care workers can follow your instructions or have more involvement by prompting or administering your medication.
Do you have any other Homecare FAQs? If so, please let us know about the Homecare FAQ which you would like answered via our contact page
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