Deliver Tailored Services
To deliver tailored service of the highest quality that will improve and sustain our service users’ quality of life in their own homes.
Right Procedures
To ensure that all our service users have available written information about the procedure for making complaints, comments, suggestions and compliments.
Staff Skills Development
To match the nominated Care Worker/s as closely as possible with the service user, and value our care workers, encouraging their development, skills and abilities.
Right to Independence
To ensure that our service is delivered flexibly, attentively and in a non-discriminatory fashion, while respecting our service users right to independence, privacy, dignity and the right to make informed choices.
Respect Our Service Users'
To ensure that our service users’ needs and values are respected in matters of religion, culture, race or ethnic origin, sexual orientation and disabilities or impairments.
Efficient and Effective Management
To manage the Care Service efficiently and effectively to make best use of resources and to maximize value for money for the Service User.
Service Users' Involvement
To involve service users and careers in the provisions, management and development of services, which will be monitored regularly as part of the quality assurance framework ensuring that the service is run in the best interests of our service users.
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